I’ve chosen house distribution, do i must signal for my package?
You will have to be in on the selected distribution date to signal for your Yodel parcel. If no one’s in, we’ll make an effort to deliver it up to a neighbour. Or if that does not work, we’ll keep a card to get in contact and organize an even more time that is convenient.
Just just How am I going to understand whenever my package shall be delivered?
From the early early morning your QuickStart pack arrives to be delivered, your Yodel courier will give you a projected 2-hour delivery slot via e-mail and/or SMS message. Please keep in mind the distribution screen is definitely an estimate and can’t be guaranteed in full.
The length of time does the installation just simply take?
In most cases, we ask you to answer to enable around couple of hours, however in many cases we take action much sooner.
Do i must signal for the gear?
Yes, however if you’re perhaps maybe perhaps not available, some body aged 18 or higher can alternatively.
Exactly what if We have difficulty with QuickStart self-installation?
We now have a passionate group to troubleshoot and make suggestions through each step for the process for the set-up. We will send an engineer out to you as soon as possible, free of charge if it’s not successful.
Will you need to dig my garden up or driveway?
It depends in your home. If Virgin Media solutions are set up formerly, the likelihood is that individuals won’t need certainly to. If you don’t, we might should do a small quantity of searching to be able to bring our network to you personally.
We can arrange a pre-install engineer visit to have a look and discuss the process in advance if you are unsure.
My driveway has provided access, performs this matter?
Yes, we shall require you to offer us with a few of the neighbors’ details (name, address, cell phone number and current email address) in the event that we need to do some digging so we can get permission from them.
Are you going to need certainly to drill through the walls of my property?
If Virgin Media solutions have actuallyn’t been installed into the property before, we might need to do lower amounts of drilling to be able to feed our cable to the building. In advance if you are unsure, we can arrange a pre-install engineer visit to take a look and discuss this with you.
Do a satellite is needed by me meal in the home?
No, all our services drop our cable that is special means your television does not get disrupted by poor weather.
I’ve had Virgin before however the cable is cut, is the fact that an issue?
Perhaps maybe Not after all – it just means you won’t have the ability to utilize our QuickStart self-install solution. We’ll arrange for example of our designers in the future and set everything up for you personally rather.
Our service promise Our service vow
Our service promise Our service vow
Unlimited Data Boost
That is qualified to receive a limitless information boost?
All Oomph bundle clients whom experience a broadband fault leading to a loss that is total of.
Exactly How numerous SIMs are eligible to the info boost?
All SIMs which you have actually on your own Oomph account meet the criteria for a data boost that is unlimited.
The length of time does my information boost last?
An data that is unlimited persists for a week.
In case a fault just isn’t fixed in 7 days, can I qualify to get another limitless information boost?
Yes. Around 96% of broadband faults are remedied within a week. However if for almost any reason a professional hasn’t had the opportunity to eliminate the problem, a extra boost will be put into the account upon demand.
Next Engineer day
That is entitled to a overnight engineer?
A person with the Ultimate Oomph bundle is entitled to the solution.
Whenever do i must contact Virgin Media to make certain an overnight visit is available?
Call before 7pm Monday to Friday for a day appointment that is next. If you turn to Saturday, the engineer is supposed to be booked when it comes to following Monday.
Which time slots can be found?
There are 2, 8am-12pm or 12pm-4pm.
Have always been we eligible for settlement if I cannot book a day engineer that is next?
Sometimes, bad weather or infection may produce unavoidable circumstances, therefore our following day engineer just isn’t element of our automated settlement scheme. Nevertheless 99% of times, an engineer are with you the day that is next.
Can I also have an engineer delivered for several faults?
We’ll constantly make an effort to fix any dilemmas straight away, but if it is not at all something we are able to resolve remotely, we’ll send an engineer.